Layouts Disappearing During Launch

[barbann]

Wondering if anyone else is having this problem.

When launching after I put out 20 layouts and then launch 10 more, four of my layouts will disappear in my player game. When I launch 10 more four different layouts disappear in my player game. The layouts are on the starboard and the number of layouts are tallied correctly for my player. It bothers me because players can't get those layouts unless they copy and paste the layout name into there game. For every 40 layouts I launch, 4 do not appear under my player in the game. Marilyn please edit this post if I have not said this all correctly. Hopefully you are right and this is a server problem. Karma hug to you for helping me.

[Marilyn]

Sorry to hear you are having this problem Barb Ann!
Lets give it a day or two, and keep us updated and we'll see if anyone else is having this issue.
I'd expirement but I still have this darn splint on so doing larger launches is still out for me for a while.
Karma Hug for your troubles and thanks again for posting it!!

STARTING A LIST::
BarbAnn........... date................ LO #'s missing
BarbAnn.. ,11-05-08, LO#: ba..6337 through ba..6340
*Sty Maven*, 11-04-08, LO#: LO<) Party.Time! 034 thru <) Party.Time! 044, 20 layouts are missing

[Spazza]

Hi BarbAnn,

Bit of a weird prob isn't it - after recieving yr email i launched a set but didnt have this prob, in an earlia set i launched today tho i did on occasions get a white blank fav list after launching a few lo's & also got the 'mahjong towers eternity has encountered a problem.....latest version' error a couple of times also - luckily i managed to save the 'my' file on both occaions but still went in with the original one without any lo loss - thort that was a bit strange - coz usually ya lose evrything when that happens - thort maybe i was bumpn too quick - yet tonight went in as usual & bumped as usual & had no prob at all - might just be Bfg ?? Post back again tomorrow if you launch & let us know how it goes - if ya have the same prob would just about say it be yr game, ya might have to re download it. Hope all goes well - & Hugz - Fi

[barbann]

Thank you Fiona. I re-installed my pogo game and launched with another player. Same thing happened, 4 layouts missing. I launched from my laptop with my usual player, same thing, 4 layouts missing. I then launched from my old computer which had Big Fish 1.2 version in it, same thing, 4 layouts missing. I am stumped, three different computers, two different versions of the game, two different players all with the same result. No idea what's going on. Going to Big Fish now although I have been told they will probably tell me to get the latest version of the game I have to try.

[Spazza]

Hi BarbAnn,

Just wanted to let you know that the probs yr having with losing lo's while bumping isn't having any affect on yr sent files - played all yr files (31/10 - 1/11 - 2/11) today & theyve all come thru fine. Have you tried taking the files out & putting them back into yr game to see if the lost ones appear at all? & also had another thort today - have you used the fix recently? Maybe a long shot but could be part of it. If ya did maybe ya should try apply the fix again to see if it corrects the prob - this only occured to me wen i had to use the fix meself today

[barbann]

Thanks Fiona, karma hug to ya

It has been going on since early September. Just noticed it now. No fix has been done until this weekend. My game is fine and all my layouts show on the layout board. I believe it is a server problem, my server since it doesn't appear to be happening to anyone else.

Thanks again

[Marilyn]

I had the same problem last night with my launch for our anniv party:
If someone pulls up my layouts via the game by my game name, they will not see all of the layouts I launched, you could see the layouts on the layout launch screen and you can pull the layouts into your game via the layout title if you know it, but it will not pull up all my layouts by looking up through the game via my player name.
For example, from last night, my player name is: *Sty Maven* via the game, you'll see layout: <) Party.Time! 034 but all the layouts between that layout and my layout: <) Party.Time! 044, 20 layouts are missing. You can see them if you look up my layouts via the Layout page and see there were 20 layouts between those two layout names. I have looked for the layouts in both version 1.2 and 1.3.
I have not gone through my whole launch to see of there are more blocks missing or not.

Here is the suggestion from BFG: when we thought Barb Ann was the only player with this problem.

Since this is a new problem for her, I would first recommend that she run a complete virus and spyware scan on her computer. Their may be some hidden program on her computer competing for resources. Also, it might be a good idea to run a Disk De-Fragment program on her hard drive. I would also recommend that she makes sure that she has the latest version of Microsoft's multimedia program, DirectX, in addition to updated video card drivers that support Open GL. I have included a link to an article on our website that will help her with this.
bigfishgames.custhelp.com/cgi-bin/bigfishgames.cfg/php/enduser/std_adp.php?p_faqid=756

I'll be going through my puter and doing the updates as suggested, but at least we now know it is NOT JUST Barb Ann.
I have emailed BFG back with the info re: my missing layouts too.
Will keep you updated as I learn more.

[barbann]

Sorry Marilyn this is happening to you!! Karma hug to you!

I did all the updates in the link to BFG you posted Marilyn. Launched afterwards and same thing happened, four layouts ba..6337 through ba..6340 missing when you go into my player BarbAnn.. from the player game.

[Marilyn]

I just checked and those layouts will not pull up in my game for your player either Barb Ann.
And as it turns out, I had Layouts not turn up in the game on Oct 3 and Sept 25, so last night was not the first time it happened to me.
I had just not noticed it before.
for bringing this to our attention.
Karma Hug to you. I'll update BFG

[Spazza]

Hi BarbAnn & Marilyn,

That is too weird!!! Ok, iv played both lots of the missing lo's from yr games, i played all the party files today so they still coming thru with yr files in 1 piece. They not showing up in yr name game files wen i clik on yr names to view yr lo's, so went & hunted them down in the launch screen & tried to pull thm up into me game - Marilyn: the name of yr lo's came up as a 'v' (the pasting shortcut) so i pressed it again & yr los pulled up into me game with the 'v' in front of it - backspaced the 'v' clicked on ok & they pulled into me game & BarbAnn: Have just finished playing yr today file - but yr missing 1s pulled up first pop from the launch screen. You 2 got boogie mens in yr games!!! ;D Hope it all corrects itself for yas & soon

Big to you both

[Marilyn]

Hi Fiona!
Yes, this is all too weird.
I rarely look up my own layouts through the game, but did last night and is when I discovered the missing 20, but Barb Ann seems to lose them in groups of 4.
The ARE on the launch screen and CAN be pulled up on the launch screen by player name and copy/pasted via the keyboard shortcuts into your game, but if you look up our layouts via our player names THROUGH THE GAME ITSELF, the layouts do not show.
I'm think this MIGHT be happening to more players, like I said, I rarely look up my own layouts via inside the game. Have you checked yours through the game itself?
All the layouts are in our zips etc etc and in our game at time of launch, it's just when trying to get them via player name through the GAME itself. Totally weird. Gotta go get those boogie men! ;D
BFG said to keep them updated. I did not launch today, will be soooooooo happy when this splint is off of my hand, but Barb Ann did do all the updates that BFG suggested we do (link above) and the same thing still happened.
So if all the players could start to check their own launches VIA THE GAME LOOKUP to see if they are all available to "grab" that way, this MIGHT be more wide spread..... or not, could just be lucky Barb Ann and me. That's what we get for being friends. ;D
We are in different countries tho, so is not isolated to one country!
Hugs to ya sweetie!!

[Judy]

Hey everyone include me in this problem too. When I look up a player I know is launching by there player name , usually the last game that is listed at the top is only 2,500 points. but if i find the same layout by the "Find by name" it posts to my favorites list with 10,000 points.
The launch page my say "Lisa Hud " Launched layouts. The last one is Lisa 18250 H1, but when you pull it up by her name "lisa Hud" in the game, the layout list stops at 18246 and it is only 2,500 points for that layout.
If you pull the layout up one at a time by name they add to favorites list at 10k points.
This has been happening to me for over a month now I thought it was just me.
It only happens on certain players tho, and not all the time. I did notice on players who don't launch more the 10 or 15 layouts at a time, don't seem to be affected as much??? Maybe just a coincidence.
And on both of my puters.

[Marilyn]

for letting us know Judy!
Karma Hug to you!
So it does sound like this is more wide spread than we first thought.
Please, as players notice this happeneing to other players, post the exact player name here, and if possible the date and the missing LO number(s). Usually it is a "block" of layouts.

[Judy]

Okay Marilyn here you go.
RealDutchPower2
The last one I could down load from the player name in the game was RDP2-0821 but according to the launch page his last one is RDP2-0898 so far.

[Marilyn]

Great, thanks Judy!
Another karma Hug for you!
I'm going to start a List on my first post of this thread so we have it all combined, please everyone keep posting what you observe and if you talk to other players, please ask them to do the same.

REMEMBER: To look up someones layouts after you have already pulled their LOs up in your game, you must look up a DIFFERENT player's LOs before you will get any new LOs launched by a player.